QUESTIONS AND ANSWERS:
Can my child sit on Santa’s lap for a photo?
To keep all guests and Santa himself safe, no guests will be permitted to sit on Santa’s lap for photos. Pictures may be either be taken standing with Santa, or in the extra chair next to him. Parents should plan to take a photo along with any child who cannot stand or sit in place on their own.
May I bring other family members?
All guests 3 years and older are required to have an event ticket to access the Santa Session, in addition to paying admission. We cannot make special concessions for family members who do not have event tickets (up to 6 participants per session only) to participate.
Will tickets be available on the day of the event?
These Sessions have sold out in years past. We encourage all guests to purchase tickets in advance. In the event that unsold tickets remain, they will be available at the door.
I am running late!! What should I do?
If you miss your appointment time, and we have availability, we will try our best to accommodate you. However, please know that these sessions are on a strict time frame and we cannot inconvenience other guests.
I’m no longer able to attend. May I get my ticket price refunded?
Wonder Gardens event tickets are non-refundable after purchase. If you cannot attend, we encourage you to gift your ticket to friends or family.
The following precautions have been put in place to protect event guests and Santa:
- Upon entering the event in the Teahouse, guests will be asked to Santa-tize their hands.
- Photos will be taken at a safe distance for guests and Santa.